Social media crisis can be like a wildfire that could blaze through the entire online brand image you have worked so hard to build for your business. This is because what happens in social media can echo across your whole customer base. According to statistics, over 50% of adults use more than one social network. That means that thousands of eyes are upon you, watching your moves, and considering whether they’ll continue doing business with you or not.
Given this, you need to put out the fire as fast as possible to prevent it from getting worse. There are several ways to do it, including the following:
Identify What a Crisis Is
Not every social mishap is a disaster. However, this doesn’t mean you can be complacent since there are minor issues that could lead to a crisis if left ignored. There are three signs of a social media crisis. Read more from this blog: http://bit.ly/2uoeEHX
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